Search our help database for help, questions,
detailed product information, etc.
Or call us 24/7: 1-888-254-2167
FREQUENTLY ASKED QUESTIONS
- Can I bring my own Device?
Can I bring my own Device?
Yes, Pix accepts millions of devices!
If you have an unlocked LTE, GSM, or CDMA device that’s free of financial obligation you can make the switch instantly. Visit our device eligibility tool at pixwireless.com/byod or speak with a live agent 24/7 to determine eligibility.
- Can I keep my phone Number?
Can I keep my phone Number?
You can keep your number or get a new one with Pix.
- How do I activate my Pix Prepaid Service?
How do I activate my Pix Prepaid Service?
You can activate your device quickly by visiting https://pixwireless.com/activation or speak with a live Pix agent 24/7
- Do I have coverage in my area?
Do I have coverage in my area?
Pix covers most of the world. You can see our coverage on pixwireless.com under coverage at the top.
- Do you have stores?
Do you have stores?
No. Pix a revolutionary concept offering direct to consumer wholesale rates on wireless services. By removing retail stores we can pass on savings to our loyal subscribers.
- When was Pix Wireless founded?
When was Pix Wireless founded?
Pix was founded in 2014 in sunny Miami FL, USA
- How long does activation take?
How long does activation take?
If you’re getting a new number it’s instant. If your porting your number it may take up to 1 business day. This is dependent on your previous carrier.
- Do you offer international calling?
Do you offer international calling?
International calling availability varies by the plan and network chosen. We recommend utilizing Wi-Fi calling, Facetime, WhatsApp, and Facebook Messenger in order to call internationally free of charge over a Wi-Fi connection.
- Do you offer Unlimited data?
Do you offer Unlimited data?
Yes! On Pix Emerald unlimited LTE data is available. Our other networks include unlimited 2G data once your data allocation is used. You can also top up anytime to refresh LTE data services.
- What networks does Pix use?
What networks does Pix use?
Pix is powered by all four USA networks and hundreds of networks globally. In the USA we are powered by Pix Silver (America’s largest LTE network), Pix Yellow (Sprint), Pix Emerald (America’s largest GSM network), and Pix Indigo (America’s fastest GSM network).