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Completing Activation for Sprint (CDMA) Devices

Pix Staff Pix Staff Updated

Completing Activation on The Sprint CDMA Network (Pix Domestic USA)

 

While it may not be possible for us to provide instructions for devices by all the manufacturers there are some general steps uses can try to finish activation on Pix network. The names of the structures and menus may vary from one device to another.

First of all, make sure that text and voice messaging are functional on your device. You may have to undertake a Profile & PRL update or a carrier Wipe to ensure that.

 

Some of the steps may require your MSL and MSID. You can find this information in the Device Settings Perform the following steps -

 

1a. Carrier Wipe for Feature Phones

  • Open the dialer
  • Dial ##MSL# 
  • Touch Edit
  • Enter your 10 digit phone number
  • *NOTE even if the 10-digit phone number is already listed, you should still back it out and re-enter it.
  • Touch "OK"
  • Clear all the zeroes and enter the MSID number
  • Touch "OK"
  • Touch "Done", the phone will reboot (if it does not reboot, do so manually)

If you have a smartphone, the instructions above may not apply. The following generic instructions may apply to your device, although menu names and structures may vary.

1b. Carrier Wipe

  • Open the dialer
  • Dial # # 72786 #
  • Enter your Master Subsidy Lock (MSL) 
  • Touch "OK", phone will restart
  1. System Update
  • Touch the “Application” icon
  • Touch “Settings”
  • Touch “System updates” (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  • If it says "No updates available" you may not be connected to the internet. Make sure your WiFi is enabled and connected. 
  1. Profile Update
  • Touch the “Application” icon
  • Touch “Settings”
  • Touch “System updates” (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  • Touch "Update Profile"
  • The device will restart when complete
  1. PRL Update
  • Touch the “Application” icon
  • Touch “Settings”
  • Touch “System updates" (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  • Touch “Update PRL”
  • Wait for the PRL update to complete, then touch “OK”
  • If your device does not restart after the PRL update, restart it

 

Service related to 4G/3G data, text, and voice messaging should be enabled once the device restarts. You may have to carry additional steps if the device supports picture messaging services.

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 If you are still facing some issues, despite having tried all the steps/options, message us so we could try to help you.

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